"Kelly and Ryan, I answered your call on the fateful morning of July 16th. I have replayed this in my head repeatedly and I cannot express how deeply sorry I am for your loss. There is nothing that compares to this situation. In my 20+yr career answering 911 calls, this will be one that sticks with me. I hope you will begin to heal knowing Atlas is now your guardian angel and will be waiting for you on the other side, when the time comes. I feel for you, as parents and Atlas's siblings. It will take time for all of you to heal and do just that, take the time. No one knows how hard this is for your family. My heart is with you. God bless your family."